FAQ

Ordering

How can I track my order?

  • We will email you as items in your order ship, or if there are updates on the status of your order.
  • If you have a fasetrads.com profile, sign in to your account. You’ll see which purchases are on the way and get to the shipment tracking updates.
  • If you don’t have an account, find your order number, then go to order information and enter it.

Registration Benefits

How do I create a Fasetrads.com account?
Go to your account, provide the requested information, and you’re ready to go.

What are the benefits of registering?

  • Customer Reviews: Share your thoughts about your Fasetrads purchases. Assign a one- to five-star rating and write a review.
  • Email Updates: Get the scoop by signing up for specialized email updates. Whether you’re interested in fashion trends, menswear, womenswear or sale items, we’ve got the email update for you. You can unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we’ve sent you.
  • Address Book: For a true time-saver, fill your address book with your family’s and friends’ addresses so that you never have to enter them again in the future.
  • Purchase History: If you’ve placed an order, you can determine its status, plus check on the order dates and order numbers for items you’ve purchased in the past.

Billing & Charges

What is a Credit Card Authorization?

Once your order is placed, a pre-authorization (pending charge/hold) for the full amount will be applied to your credit card. Depending on your financial institution, this pre-authorization is usually removed automatically within 6 days.

When will I receive my refund?
All refunds will be credited to your original form of payment.

If you return an item to us by U.S. mail, we usually receive it within 10–14 business days. Once the item is received, we will process your refund. Depending on your financial institution, you may see that refund on your credit card within 3–5 business days.

Can I cancel an order?

You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click “Details” and then click “Cancel Order” to start the request process. If the “Cancel Order” button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We’re unable to cancel an order beyond this time period.

Shipping

How much will it cost to ship my order?

We offering free shipping in allUSA , delivery tine 3 to 8 days.

What kinds of promotions do you offer?

We like to reward our customers with special promotional offers. Available promotions will be indicated on relevant pages of our website.